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Fare Rules

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Community

  • No flight changes (i.e. name, date, time, origin, destination) are permitted.
  • Fare is non-transferable and non-refundable.
  • Sold subject to availability at least 30 days prior to, or within 24 hours of departure.
  • Casual Lounge Access is not available for purchase.
  • Get Me Home: option to transfer to an earlier flight on the same date of scheduled departure permitted with $55 fee (subject to seat availability).
  • Fare is forfeited if you fail to complete check-in before the flight has closed (60 minutes before scheduled time of departure for Burketown; 30 minutes at major city airports and Queensland airports; 20 minutes at regional airports).
  • Carriage is provided by Regional Express Pty Limited (ACN 101 325 642) in accordance with and subject to the Conditions of Carriage available on the Rex website and attached to this ticket issued by its agent, Rex Airlines Pty Ltd (ACN 642 400 048). Nothing in these Fare Rules will prevent the application of your consumer guarantees in accordance with the Australian Consumer Law.
Promo

  • Change of date and time are permitted until 48 hours before scheduled time of departure with payment of $33 fee per flight sector.
  • In the event that your fare category is not available for your changed flight, you will also be required to pay additional to have access to the next available fare.
  • No changes permitted within 48 hours before scheduled time of departure .
  • Name change or change of origin/destination are not permitted.
  • Fare is non-refundable.
  • Casual Lounge Access is not available for purchase.
  • Get Me Home: option to transfer to an earlier flight on the same date of scheduled departure permitted with $55 fee (subject to seat availability).
  • Fare is forfeited if you fail to complete check-in before the flight has closed (60 minutes before scheduled time of departure for Burketown; 30 minutes at major city airports and Queensland airports; 20 minutes at regional airports).
  • Carriage is provided by Regional Express Pty Limited (ACN 101 325 642) in accordance with and subject to the Conditions of Carriage available on the Rex website and attached to this ticket issued by its agent, Rex Airlines Pty Ltd (ACN 642 400 048). Nothing in these Fare Rules will prevent the application of your consumer guarantees in accordance with the Australian Consumer Law.
Saver

  • Change of date and time more than 14 days before scheduled time of departure permitted at no charge.
  • Change of date and time between 14 days and midnight before the scheduled date of departure permitted with payment of a $33 fee per flight sector.
  • In the event that your fare category is not available for your changed flight, you will also be required to pay additional to have access to the next best fare.
  • Name change permitted with payment of $55 fee per name change.
  • Fare is non-refundable. However, if the booking is cancelled before midnight prior to scheduled departure, you can keep the value of your fare as credit to Travel Bank with payment of $33 fee per flight sector.*
  • No changes permitted from midnight before the scheduled date of departure.
  • Casual Lounge Access (up to 2 hours) available for purchase for a $33 fee.
  • Get Me Home: option to transfer to an earlier flight on the same date of scheduled departure permitted with $33 fee (subject to seat availability).Fare is forfeited if you fail to complete check-in before the flight has closed (60 minutes before scheduled time of departure for Burketown; 30 minutes at major city airports and Queensland airports; 20 minutes at regional airports) or fare is not used within one year of purchase.
  • Carriage is provided by Regional Express Pty Limited (ACN 101 325 642) in accordance with and subject to the Conditions of Carriage available on the Rex website and attached to this ticket issued by its agent, Rex Airlines Pty Ltd (ACN 642 400 048). Nothing in these Fare Rules will prevent the application of your consumer guarantees in accordance with the Australian Consumer Law.
    *Travel Bank is currently unavailable until April 2021. For cancellation, your fare may also be placed on hold for future use (must be used within one year of purchase date) for $33 fee where Travel Bank is not available.
Flex

  • Change of date and time are permitted until 60 minutes before scheduled time of departure at no charge.
  • In the event that your fare category is not available for your changed flight, you will be required to pay additional to have access to the next best fare.
  • Name change permitted with payment of $55 fee per name change.
  • Cancellation is permitted until 60 minutes before scheduled time of departure. You can keep the value of your fare as credit to Travel Bank at no charge* or refund to the original form of payment with a $33 fee. Note that if ticket has been upgraded from a non-refundable fare to Flex, the non-refundable component of the fare remains non-refundable.
  • No changes permitted within 60 minutes before scheduled time of departure.
  • Casual Lounge Access available at 50% discounted rate for up to 2 hours.
  • Get Me Home: option to transfer to an earlier flight on the same date of scheduled departure permitted at no charge (subject to seat availability).
  • If you fail to complete check-in (no show) before the flight has closed, fare value can be credited to Travel Bank* ($33 fee) or refunded to the original form of payment ($99 fee). Flights close 90 minutes before scheduled time of departure at Burketown; 30 minutes at major city airports and Queensland airports; 20 minutes at regional airports. To request a no show credit or refund you must call the Customer Contact Centre on 13 17 13 (or your travel agent if applicable) within 48 hours of the scheduled time of departure of the no show sector. Credit must be used within one year of purchase.
  • Waitlist permitted (full economy (Y) class only).
  • Carriage is provided by Regional Express Pty Limited (ACN 101 325 642) in accordance with and subject to the Conditions of Carriage available on the Rex website and attached to this ticket issued by its agent, Rex Airlines Pty Ltd (ACN 642 400 048). Nothing in these Fare Rules will prevent the application of your consumer guarantees in accordance with the Australian Consumer Law.
    *Travel Bank is currently unavailable until April 2021. You may also place your fare on hold for future use (must be used within one year of purchase date) in the case of cancellation or no-show for a fee ($33) where Travel Bank is not available.
Biz Saver

  • Change of date and time more than 7 days before scheduled time of departure permitted at no charge.
  • Change of date and time between 7 days and the midnight before the scheduled date of departure permitted with payment of $33 fee per flight sector.
  • In the event that your fare category is not available for your changed flight, you will be required to pay additional to have access to the next best fare.
  • Name change permitted with $55 fee per name change.
  • Cancellation is permitted until midnight prior to scheduled departure. You can keep the value of your fare as credit to Travel Bank at no charge* or refund to the original form of payment with $33 fee. Note that if ticket has been upgraded from a non-refundable fare to Biz Saver, the non-refundable component of the fare remains non-refundable.
  • No changes permitted from midnight before the scheduled date of departure.
  • Casual Lounge Access included (up to 2 hours).
  • Get Me Home: option to transfer to an earlier flight on the same date of scheduled departure permitted at no charge (subject to seat availability).
  • If you fail to complete check-in (no show) before the flight has closed, fare value can be credited to Travel Bank* ($33 fee) or refunded to the original form of payment ($99 fee). Flights close 90 minutes before scheduled time of departure at Burketown; 30 minutes at major city airports and Queensland airports; 20 minutes at regional airports. To request a no show credit or refund you must call the Customer Contact Centre on 13 17 13 (or your travel agent if applicable) within 48 hours of the scheduled time of departure of the no show sector. Credit must be used within one year of purchase.
  • Carriage is provided by Regional Express Pty Limited (ACN 101 325 642) in accordance with and subject to the Conditions of Carriage available on the Rex website and attached to this ticket issued by its agent, Rex Airlines Pty Ltd (ACN 642 400 048). Nothing in these Fare Rules will prevent the application of your consumer guarantees in accordance with the Australian Consumer Law.
    *Travel Bank is currently unavailable until April 2021. You may also place your fare on hold for future use (must be used within one year of purchase date) in the case of cancellation or no-show for a fee ($33) where Travel Bank is not available.
Biz

  • Change of date and time are permitted until 60 minutes before scheduled time of departure at no charge.
  • In the event that your fare category is not available for your changed flight, you will be required to pay additional to have access to the next best fare.
  • Name change permitted with payment of $55 fee per name change.
  • Cancellation is permitted until 60 minutes before scheduled time of departure. You can keep the value of your fare as credit to Travel Bank at no charge* or refund to the original form of payment with $33 fee. Note that if ticket has been upgraded from a non-refundable fare to Biz, the non-refundable component of the fare remains non-refundable.
  • No changes permitted within 60 minutes before scheduled time of departure.
  • Casual Lounge Access included (up to 2 hours).
  • Get Me Home: option to transfer to an earlier flight on the same date of scheduled departure permitted at no charge (subject to seat availability).
  • If you fail to complete check-in (no show) before the flight has closed, fare value can be credited to Travel Bank* (no charge) or refunded to the original form of payment ($99 fee). Flights close 90 minutes before scheduled time of departure at Burketown; 30 minutes at major city airports and Queensland airports; 20 minutes at regional airports. To request a no show credit or refund you must call the Customer Contact Centre on 13 17 13 (or your travel agent if applicable) within 48 hours of the scheduled time of departure of the no show sector. Credit must be used within one year of purchase.
  • Carriage is provided by Regional Express Pty Limited (ACN 101 325 642) in accordance with and subject to the Conditions of Carriage available on the Rex website and attached to this ticket issued by its agent, Rex Airlines Pty Ltd (ACN 642 400 048). Nothing in these Fare Rules will prevent the application of your consumer guarantees in accordance with the Australian Consumer Law.
    *Travel Bank is currently unavailable until April 2021. You may also place your fare on hold for future use (must be used within one year of purchase date) in the case of cancellation or no-show free of charge where Travel Bank is not available.
Biz Plus

  • Change of date, time and name are permitted any time before scheduled time of departure at no charge.
  • Cancellation is permitted any time before scheduled time of departure. You can keep the value of your fare as credit to Travel Bank at no charge* or refund to the original form of payment with $33 fee. Note that if ticket has been upgraded from a non-refundable fare to Biz Plus, the non-refundable component of the fare remains non-refundable.
  • Casual Lounge Access included (up to 2 hours).
  • Get Me Home: option to transfer to an earlier flight on the same date of scheduled departure permitted at no charge (subject to seat availability).
  • If you fail to complete check-in (no show) before the flight has closed, fare value can be credited to Travel Bank* (no charge) or refunded to the original form of payment with $99 fee. Flights close 90 minutes before scheduled time of departure at Burketown; 30 minutes at major city airports and Queensland airports; 20 minutes at regional airports. To request a no show credit or refund you must call the Customer Contact Centre on 13 17 13 (or your travel agent if applicable) within 48 hours of the scheduled time of departure of the no show sector. Credit must be used within one year of purchase.
  • Waitlist permitted (full Business (J) class only).
  • Carriage is provided by Regional Express Pty Limited (ACN 101 325 642) in accordance with and subject to the Conditions of Carriage available on the Rex website and attached to this ticket issued by its agent, Rex Airlines Pty Ltd (ACN 642 400 048). Nothing in these Fare Rules will prevent the application of your consumer guarantees in accordance with the Australian Consumer Law.
    *Travel Bank is currently unavailable until April 2021. You may also place your fare on hold for future use (must be used within one year of purchase date) in the case of cancellation or no-show free of charge where Travel Bank is not available.
Flyer Reward Flight

  • Business Flyer Reward flights are available on all Rex flights subject to last seat availability on the aircraft.
  • Change of name, date, time are permitted up to 48 hours before scheduled time of departure with payment of applicable fee per flight sector plus any additional taxes, however travel must be completed before the expiry date of the Reward Flight.
  • Changes to bookings are not permitted within 48 hours prior to departure.
  • Bookings can be placed in credit for use before the expiry date and are subject to an applicable fee per flight change plus any additional taxes upon rebooking.
  • Bookings which are unable to be used before the expiry date may be submitted for refund up to 3 days prior to the scheduled date of travel and will incur an applicable administration fee.
  • Fare is forfeited if you fail to complete check-in before the flight has closed (60 minutes before scheduled time of departure for Burketown; 30 minutes at major city airports and Queensland airports; 20 minutes at regional airports) or is not used before the expiry date of the reward flight.
  • Once travel has commenced any unused portion of a Reward Flight will not be refunded or re-credited.
  • If your child is unaccompanied, please advise the Customer Contact Centre on 13 17 13 at least 48 hours before the intended travel.
  • Carriage is provided by Regional Express Pty Limited (ACN 101 325 642) in accordance with and subject to the Conditions of Carriage available on the Rex website and attached to this ticket issued by its agent, Rex Airlines Pty Ltd (ACN 642 400 048). Nothing in these Fare Rules will prevent the application of your consumer guarantees in accordance with the Australian Consumer Law.

RO. 277 (01/12/2020)

Note: Changes to fares are strictly governed by the Fare Rules stipulated at time of purchase.

  • Admin fees are payable per passenger per flight sector.
  • Payment method surcharge applies for transactions via the website, the Customer Contact Centre or at the airport (cash transactions at the airport do not attract a payment method surcharge).
  • When making a flight change, additional payment applies where the same fare category is not available for the changed flight and the difference between the existing fare and the new fare is payable.
  • For tickets that have been upgraded from a non-refundable fare category to a refundable fare category, the value of the original fare remains non-refundable. Only the fare upgrade is refundable, less any applicable admin fee.
  • Nothing in these Fare Rules will affect consumer rights as defined in the Australian Consumer Law (ACL). Non-refundable clauses do not apply in circumstances where the consumer is entitled to a refund under the ACL.
  • The full schedule of fees and surcharges is available here.


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